The guy who prvided the initial audio file of his amazing conversations with Verizon reps has now set up a blog about it. You can read the transcript, check the comments, find new developments on the case, and discover new similar cases.
Verizon is in trouble – see just how many blogs are covering this – bad publicity. They better invest into some basic arithmetics classes for their employees pronto. That will cost them about 0.002 million dollars, …no, cents, …no, dollars! Oh, whatever, it’s just a matter of opinion anyway.

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