If you were curious about the game’s ever presence and progress, then you should know that the forums and support pages of the game have now officially opened ahead of the upcoming Spring 2021 release. You can have a look at both of them and get started via the following quoted pinned forum post:

Hi Community!

If you’re here, it might be because you have some questions on Crash Bandicoot: on the Run! To help you out, we’ve prepared a few helpful links for you – You’re welcome!

💥 All about the game HERE

To be more specific:

📱 How do I save my game? Here

💰 Why haven’t I received my purchase? Here

📲 How do I transfer my progress between devices? Here

🛠My game keeps freezing and crashing, what should I do? Here

If after these you still need help, please Ask a question in Support HERE. Remember to add as much details as possible on the problem and a screenshot is always helpful!

See ya around, guys ✌️

Thanks for the tip, MightyWolf!