In a post on the Blizzard forums, Kaplan wrote in response to a fan post asking if the Overwatch team simply didn’t have enough people to handle communication with fans.
Although every member of the Overwatch development team is free to post on the forums and wants to let the community know the team is listening, "very few of us actually do because it’s extremely intimidating and/or time consuming," Kaplan explained. That intimidation comes in part because anything a developer is said, Kaplan worries, can be taken as an official announcement without any wiggle room for change.
Source: IGN PC Articles
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