The content that was better than what I said in the deck was when Dr. Ringer asked me near the end to explain the students why trust was important in business. Although I don’t know if I had ever had the thought before, I opened my mouth and said:
“I can tell you why trust is important simply. When my wife trusts me, I can explain something in 5 words that I cannot explain in 5,000 words when she does not.”
It was perhaps the first time I realized that trust creates efficiency, like nothing else every will.
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