Q. Why is this being done?
A. School fees are typically taken care of during school registration in August. However, we’ve learned that our school district has not been following up with families that have past due fees.
Q.What do you mean by “notices” will be sent?
A. We will begin by sending a gentle email reminder, eventually working up to automated phone calls, and then finishing with mailed letters.
Q. Do we expect these type of notices to be in place next year as well?
A. Yes, ideally families should receive more frequent reminders, as this helps families plan and prepare.
Q. What are the exact steps that are happening?
A. Here’s the specific steps we’ll be taking over the next few weeks….
| STEP | WHEN? |
| 1.Create a list of which students have overdue fees, sorted by highest to lowest. This allowed us to see how much of a problem we have… currently it ranges from thousands of dollars owed, all the way down to 10 cents. | Already completed. |
| 2.Review the highest owed students fees. Confirm that the fees are accurate and make sure that free/reduced lunch information has been applied correctly. | In progress, but may take a week or more. |
| 3.Use Campus Messenger to send an email notice to the parents/guardians of students who have past due fees. They will be instructed to call their school to resolve any past due fees. | We will notify schools PRIOR to when this message goes out, should be in the next few weeks, but not until step 2 is complete. |
| 4.Approximately a week later, we will use Campus messenger to place a phone call home to parents/guardians of students with past due fees. Again, they will instructed to contact their child’s school office to resolve any past due fees. | We will notify schools PRIOR to when the call goes out, anticipate that it will be at least one week after step 3 |
| 5.Once this is completed, we will review the fees to see what impact the previous steps had – and then determine if another email, phone call, or formal letter is needed. | Mid- May |