<?xml version="1.0" encoding="UTF-8" standalone="yes"?><oembed><version><![CDATA[1.0]]></version><provider_name><![CDATA[West Des Moines Community Schools Technology]]></provider_name><provider_url><![CDATA[https://wdmtech.wordpress.com]]></provider_url><author_name><![CDATA[Brian Abeling]]></author_name><author_url><![CDATA[https://wdmtech.wordpress.com/author/wdmtech/]]></author_url><title><![CDATA[What staff think of our district technology services&#8230;. 2018&nbsp;edition.]]></title><type><![CDATA[link]]></type><html><![CDATA[<p><a href="https://wdmtech.wordpress.com/2012/01/01/surveys/bench-marking-survey/" rel="attachment wp-att-1035"><img loading="lazy" data-attachment-id="1035" data-permalink="https://wdmtech.wordpress.com/2012/01/01/surveys/bench-marking-survey/" data-orig-file="https://wdmtech.files.wordpress.com/2011/12/bench-marking-survey.jpg" data-orig-size="380,311" data-comments-opened="1" data-image-meta="{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;}" data-image-title="bench-marking-survey" data-image-description="" data-image-caption="" data-medium-file="https://wdmtech.files.wordpress.com/2011/12/bench-marking-survey.jpg?w=300" data-large-file="https://wdmtech.files.wordpress.com/2011/12/bench-marking-survey.jpg?w=380" class="alignleft size-medium wp-image-1035" src="https://wdmtech.files.wordpress.com/2011/12/bench-marking-survey.jpg?w=300&#038;h=246" alt="" width="300" height="246" srcset="https://wdmtech.files.wordpress.com/2011/12/bench-marking-survey.jpg?w=300&amp;h=246 300w, https://wdmtech.files.wordpress.com/2011/12/bench-marking-survey.jpg?w=150&amp;h=123 150w, https://wdmtech.files.wordpress.com/2011/12/bench-marking-survey.jpg 380w" sizes="(max-width: 300px) 100vw, 300px" /></a>Each year we conduct a satisfaction survey with our school district staff.  It’s a relatively short survey, and we’ve used many of the same questions multiple years in a row. Our goal is to track customer services.  For example, we don’t ask questions related to the latest gadget or gizmo… instead, we focus on fundamental customer service points –  as our belief is that quality customer service will always be needed regardless of the device.</p>
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<p>Our tech staff is still going through the survey results, but here&#8217;s a copy of the overall results.</p>
<p>Download the feedback and comments from <a href="https://wdmtech.files.wordpress.com/2018/05/teacher-responses2018.pdf">teachers</a>,  <a href="https://wdmtech.files.wordpress.com/2018/05/support-staff-responses2018.pdf">support staff</a>, or from <a href="https://wdmtech.files.wordpress.com/2018/05/administrator-responses2018.pdf">administrators</a>.</p>
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